DELIVERY OF FURNITURE
Due to the large and bulky nature of furniture, delivery costs will vary according to your location as well as weight and size of your item/s. Some regional areas will cost substantially more. When we provide you with a quote for shipping, we do so to the best of our ability to save you as much money as possible, while maintaining quality of service.
AUSTRALIAN & INTERNATIONAL DELIVERY
We deliver to most areas in Australia, but please contact us if you need to confirm delivery availability to your area before placing an order, as some regional and outback areas may incur larger delivery fees or may be inaccessible to us.
We do not offer international delivery at this time.
DISPATCH AND SHIPPING
Once payment has been received in full for the item/s we will process your order within 1-2 business days. We will email you to inform you of the shipping cost which must be paid for in full in order for dispatch to occur. If the item/s are in stock, we will dispatch them as soon as possible, depending on the availability of our furniture carriers and your location. We will contact you to confirm this once your order has been received, with an estimate for delivery time that you may either confirm and proceed with or request to cancel the order and receive a refund. Dispatch usually occurs within 5-7 business days of your order being processed and payment received for in-stock items.
Items in stock and that have been paid for in full, including the shipping cost will usually be dispatched within 5-7 business days. Items that are not in stock will be placed on backorder and you will have the option to receive a full refund or continue with the order once we inform you of the new estimated delivery time.
Please refer to our Orders and Dispatch Policy, or email us at info@emersonboutique.com for more information.
DELIVERY PROCESS
Once you have paid for your order, we will contact you with a quote for delivery. Only once the total cost has been paid for in full, including the quoted delivery cost will the order be shipped. The furniture carrier will contact you to organise a time for delivery. Furniture carriers are a third-party service, and therefore we have no control over the carrier company or their schedule. We are unable to make special arrangements. Once the carrier has contacted you to organise delivery you will need to make a time within business hours where you or someone you nominate will be available to sign for the delivery.
ORDERS WITH MULTIPLE ITEMS
If your order contains multiple items then individual products may be delivered on separate days, depending on the availability of freight carriers and stock availability. In most cases we estimate delivery to be completed within 10-21 days of placement of your order, depending on your location.
DIFFICULT ACCESS, STAIRS, APARTMENT BLOCKS, ETC
You will need to notify us at the time of order placement if there are stairs or difficult to reach areas, such as into rural areas, onto boats or other areas that may make delivery more difficult. Should your delivery address be in an apartment block, high rise building, block of units or flats or have restricted access you must notify us, so that special arrangements can be made if necessary.
Failure to notify us of this will result in extra charges and difficulties with the carrier which are not the responsibility of Emerson Boutique. The charges will be your responsibility and invoiced to you. No refunds will be available should this occur.
It is your responsibility as the purchaser to ensure that the items that you have purchased fit inside your building. Please measure your access routes, stairways and doorways prior to completing your purchase. We recommend that you add 10-15% to all measurements given on our website.
If an item cannot be delivered due to it not fitting in your building you will be billed the restocking fee of 15% of purchase price and freight costs both ways. Therefore, it is important that you make sure you have measured accurately.
RECEIVING DELIVERY
To ensure that your items are delivered safely to your delivery address it is advisable to have someone there to be able to sign for the goods. Your contact details and phone numbers are passed onto our logistic companies and they are requested to contact you in advance to advise of the anticipated date and approximate time of delivery. We will do everything possible to request that the logistic company contacts you in advance, but unfortunately, we cannot be held responsible if they do not facilitate this.
If there is nobody to sign for the goods when they are delivered the freight carrier will leave a missed delivery advice card in your letter box advising of the failed delivery. The goods will then be returned to their local depot and you will then need to make contact with the freight carrier directly to arrange an appropriate time for a re-delivery. Goods will be stored at your risk unless otherwise agreed by our carrier.
DAMAGE IN TRANSIT
Upon delivery of your item/s, before signing unpack and check the goods for any faults and damage which may have occurred during transit. Our products are checked before leaving the warehouse, so you will need to make notes of any concerns on the delivery paperwork and ask the driver to initial your remarks. Take photos, and immediately contact us via email to notify us within 24 hours of receiving your item/s. We will then resolve the issue with the supplier and carrier. Please see our Refunds and Returns Policy for more information.
You must inform Emerson Boutique via email info@emersonboutique.com of any faulty or damaged goods within 24 hours of receipt of the item/s.
Once we have received your advice of any faulty or damaged goods we will liaise directly with our Supplier/s to resolve the issue. Please refer to the Refunds & Returns Policy section for more information.
INCORRECT DELIVERY ADDRESS
You are responsible for providing us with the correct delivery address. If you provide an incorrect address and as a result, we are unable to successfully deliver your order, we reserve the right to charge you any additional re-delivery charges or cancel your order. For this reason, it is vital that you ensure you have provided the correct address, email address and telephone number as we may use this information to contact you in the event, we are unable to deliver your order.
Assembly and rubbish removal are not included in standard delivery.
FORCE MAJEURE
Emerson Boutique will not be held responsible for delays or failure due to things that are outside of our control. This includes acts of God, weather complications, delays and failures by suppliers or logistics companies, customs delays, war, terrorism, industrial action, strike, fire, or natural disasters.